Privacy Policy

Protecting Your Privacy:  At Broken Spoke Winery, protecting your privacy is important to us. This statement explains how we collect, use, and safeguard the personal information you provide when interacting with our website, store, and marketing channels.


I. Information We Collect

When you visit brokenspokewinery.com, we collect certain information to improve your browsing and shopping experience:

  • Browsing Data: We automatically collect basic details about your browser, device, operating system, the pages you view, and the duration of your visit. This helps us understand how visitors use our site so we can improve it.
  • Order & Account Information: When you place an order or create an account, we collect your name, address, postal code, phone number, email address, and payment details to process your purchase and deliver your order.
  • Marketing Consent: When you opt in to receive marketing communications by email or SMS, we collect your contact information and related consent solely for sending those messages.


II. Email & SMS Marketing

Broken Spoke Winery offers email and SMS updates, including order notifications, promotional offers, and cart reminders.

  • Abandoned Cart Notifications: Our website uses cookies and similar technologies to track items you place in your shopping cart, including when your cart has been abandoned. This information may be used to determine when to send you cart reminder messages via email or SMS.
  • Data Use & Sharing: We do not sell or share email or SMS opt-in data or consent with any non-affiliated third parties. The above excludes text messaging and email originator opt-in data and consent; this information will not be shared with any third parties.
  • Location-Based Services: If enabled, we may collect location data to provide relevant offers, event information, or store location details. Location data will be collected only with your consent and used solely for the stated purposes.


III. Sharing of Personal Information

We do not sell, trade, or rent your personal information to any outside parties. Your data is used exclusively for order processing, shipping, customer service, and sending marketing communications you have opted in to receive.


IV. Managing Your Preferences

You may unsubscribe from marketing emails or SMS messages at any time by clicking the unsubscribe link in our emails, replying STOP to SMS messages, or contacting us directly. Please note that unsubscribing from marketing emails may also remove you from important wine club communications unless otherwise requested.


V. Security of Your Information

All payment information is collected using SSL encryption. Any personal data stored is kept behind a secure firewall and is not accessible to the public.


VI. Cookies & Tracking Technologies

We use cookies, pixels, and similar tracking technologies to improve your browsing experience, remember your preferences, analyze site activity, and facilitate marketing efforts. You can manage or disable cookies in your browser settings, but this may affect certain site features.


VII. Consumer Inquiries

If you have any questions about your privacy, want to make changes to your profile, or wish to be removed from our marketing list, please contact us at info@brokenspokewinery.com.